Kate Murphy:
"When I interview people – whether it‘s a person on the street, CEO, or celebrity – I often get the sense that they are unaccustomed to having someone listen to them. When I respond with genuine interest to what they are saying and encourage them to tell me more, they seem surprised; as if it‘s a novel experience. They noticably relax and become more thoughtful and thorough in their responses, assured I‘m not going to rush them, interrupt, or glance at my phone."
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